IT Engineer – 2nd Line
Location: Newton Abbot / Hybrid
Salary: Up to £35K DOE
Contract: Permanent, Full-time
About the Company
Our client is a forward-thinking business supporting organisations across the UK. They focus on delivering outcomes that help businesses grow, stay secure, and plan for the future.
The Role
They are now looking for a 2nd Line Support Infrastructure Engineer to join their team. Acting as an escalation point from 1st Line, you’ll provide hands-on support both remotely and on-site, working across servers, networks, and Microsoft 365 environments.
This role is perfect for someone with proven 2nd Line experience – but if you have strong 1st Line skills and are ready to step up, you’ll also be considered. This role has a clear career path and the opportunity to become a 3rd Line Engineer for the right candidate.
What You’ll Do
- Resolve incidents escalated from 1st Line within agreed SLAs
- Provide technical support for Windows Server, Active Directory, Microsoft 365, and networking devices
- Monitor alerts and take proactive steps to prevent downtime
- Assist with system updates, patches, and backups
- Escalate complex issues where necessary
- Build relationships with clients, providing excellent service and clear communication
What You’ll Bring
- Experience in a 2nd Line Support role, or strong 1st Line experience with readiness to step up
- Knowledge of Windows Server, Active Directory, Microsoft 365, and networking fundamentals
- Good troubleshooting and problem-solving skills
- Strong communication skills with a client-focused approach
Desirable Extras
- Certifications such as Microsoft, Cisco, or VMware
- Experience with migrations, cyber security tools, or virtualisation (VMware/Hyper-V)
What’s on Offer
- Career progression into 3rd Line and project-based infrastructure roles
- Training and support towards professional certifications
- Exposure to diverse technologies across varied client environments
- A collaborative, supportive team culture
Whether you’re an experienced 2nd Line Engineer or ready to step up from a strong 1st Line role, this is a fantastic opportunity to develop your career in infrastructure support. If you’re proactive, client-focused, and eager to broaden your technical skills, we’d love to hear from you – apply now or get in touch for a confidential discussion.