IT Support Desk Technician (1st & 2nd Line)
Location: Newton Abbot
Salary: Up to £32,000
Employment Type: Permanent, Full-time
Hands-on Technical Role | Bonus | Pension | 33 Days’ Holiday | Employee Assistance Programme
We’re seeking an IT Support Desk Technician to join a growing IT team, providing reliable 1st and 2nd line support across hardware, software and network environments.
You’ll be central to day-to-day IT operations, delivering timely, professional support while maintaining high standards of service, documentation and security.
If you enjoy problem-solving and working closely with end users, this role offers strong long-term development.
The Role
- Provide high-quality 1st and 2nd line support
- Set up, configure and maintain end-user hardware (PCs, laptops and tablets)
- Support peripherals and production equipment including printers and devices
- Administer Active Directory, Azure / Entra ID, Microsoft 365 and Adobe Admin Centre
- Deliver remote support to other sites
- Assist with LAN, WAN, VPN, firewall and Wi-Fi troubleshooting
- Configure and manage MFA using Cisco Duo, ensuring security compliance
- Maintain accurate technical documentation and knowledge base articles
- Participate in an on-call rota for critical incident support
Skills & Experience
Essential
- Experience providing 1st and 2nd line IT support, ideally within a multi-site environment
- Strong knowledge of Windows OS, Microsoft 365, Active Directory and Azure / Entra ID
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN connectivity)
- Experience with remote support tools and ticketing systems
- Knowledge of IT security controls, including MFA and endpoint protection
- Strong communication skills and attention to documentation
About You
- Comfortable supporting a broad range of users and technologies
- Calm and methodical when troubleshooting under pressure
- Organised and proactive, with strong attention to detail
- Service-driven and professional in your approach
- Willing to travel occasionally
This role is ideal for an IT Support professional who enjoys being hands-on, supporting varied environments, and playing a key role in keeping systems and people running smoothly.
Apply now or get in touch for a confidential conversation.