Hybrid working | Excellent benefits package | Progression Opportunities | Training and Development
IT Technician, South West (Devon, Cornwall or Somerset)
We are exclusively working with a marketing leading business in their sector with an enviable reputation and an impressive benefits package to match. Their employees are at the heart of everything they do and everyone genuinely plays a part in how the business develops and grows. As their next IT Support Engineer, this is an exciting opportunity to join a value led business and grow your knowledge within the IT field.
Responsibilities of the IT Support Engineer will include:
- Providing front-line support for all users and maintaining a professional, helpful and timely communication with their customers
- Setting up and configuration of desktops and laptops
- Managing user accounts
- Installing authorised software
- Ensuring security and upgrades are kept up to date
Requirements of the IT Support Engineer will include:
- Strong experience of delivering first/second line support in an IT helpdesk environment
- Good generalist technical knowledge to be able to fault-find and troubleshoot hardware and software issues
- Possess great customer care skills
- A basic knowledge of networking, Azure AD, Active Directory and Exchange
Beneficial:
- Experience of ITIL processes, Exchange Online, Azure Active Directory, InTune, VMware, Teams, SQL and PowerShell
If you have the skills and enthusiasm to join a friendly, growing team, we’d love to hear from you. This is a full-time role working shifts between 8am-6pm Monday - Friday and will require some travel to other offices so a driving licence is essential. This is a multi site business and the successful candidate can be based in Devon, Cornwall or Somerset and will be within commutable distance of one of the offices. A minimum of two days per week in the closest office will be required to provide user support in person. Benefits include private medical insurance, performance related bonus, funding support for qualifications and much much more!
Other businesses may call this role: IT Engineer, IT Technician, First Line Engineer, 1st Line Engineer, Second Line Engineer, 2nd Line Engineer, Helpdesk, Technical Support Analyst, Service Desk, IT Support