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Service Delivery Technician, Exeter
Purpose: Our client provides a high-level technical service to their UK based clients, and the Service Desk offers expert support to quickly resolve incidents and problems. The Service Delivery Technicians plays a crucial role, providing second-line support to clients, either remotely or on-site.
Key Responsibilities of a Service Delivery Technician include:
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Serve as the first point of contact for clients reaching out to the Service Desk, taking ownership of incidents, and resolving them within contracted SLAs.
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Understand desktop and server operating systems and address a variety of client incidents.
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Resolve or progress proactive alerts within the contracted SLA.
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Assist in the administration of remote monitoring solutions, ensuring they operate efficiently and accurately.
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Provide remote support to clients using verbal communication and remote management tools.
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Offer on-site support to existing clients while representing our client positively and providing efficient support.
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Be aware of the importance of Information Security policies and processes applicable to our organization and certifications.
Key Requirements of a Service Delivery Technician include:
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Microsoft Exchange migration and deployment experience.
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Microsoft SharePoint administration and support.
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Microsoft Office 365 migration and deployment experience.
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Familiarity with SANs and accompanying technologies.
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Unified Communications, Skype for Business, Microsoft Teams.
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Dell and other major IT vendor accreditations.
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Good written and verbal communication skills.
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A Full UK driving license is required.
If you are a motivated and technically skilled individual looking to join a dynamic team and contribute to the success of our client and its clients, we encourage you to apply for this Service Delivery Technician position. Please note that there is a minimum requirement of two days per week in the office so applicants must be able to commute to the Exeter office regularly.