Hybrid | Flexi Time Scheme | Holiday Buy and Sell | Private Medical Insurance
Technical Support Engineer, Hybrid - Plymouth or Exeter
Up to £40k + Excellent Benefits
We are looking for an experienced Technical Support Engineer to join our client's established team. This role is a hybrid role, with the ideal candidate attending either our Plymouth or Exeter office 2-3 days per week.
Responsibilities of the Technical Support Engineer include:
- Increase capacity and capability within the technical support function by providing highly skilled advice on a range of existing in-use technologies and emerging solutions.
- Support and development of technical processes in relation to cloud technology
- Produce and maintain technical documentation, ensuring it is kept current through continual review
- Technical responsibility for supporting a number of hybrid cloud tools as well as training others in their use
- Involvement in planning and product upgrade roadmaps
- Providing knowledge transfer to the team to ensure no single points of failure exist
Requirements of the Technical Support Engineer include:
- High level of technology literacy
- Strong practical experience in a 2nd or 3rd line application environment
- Excellent understanding of Microsoft Server environments and Office 365 solutions, including Azure Active Directory
- Cyber security awareness and a logical approach to minimising risk within our technical environment
- An understanding or certification in ITIL, specifically incident, problem and change management
- Ability to demonstrate experience of in-depth problem-solving skills and solution based thinking
- An ability to analyse complex problems and understand root causes
- Willingness to learn new skills including building strong expertise in Microsoft Azure cloud services, including Azure Virtual Machines, Azure Networking, Azure Active Directory, Azure Storage, and Azure Security
The ideal candidate will have experience within an IT support role, with a strong generalist understanding to 2nd/3rd line level. The role will include both proactive and reactive problem solving and working with 3rd parties to implement technical changes. In return our client offers a fantastic benefits package including gym membership, flexi-time, enhanced parental pay, buy and sell holiday and much more!